Shipping policy

Shipping Policy

At Flock Around, every order is packed with care and inspected before it leaves our shop. We want your order to arrive safely and as quickly as possible.

Order Processing

  • Orders are processed within 7-10** business days**.

  • Orders placed on weekends or holidays will begin processing on the next business day.

  • During holidays, product launches, or promotional events, processing times may be slightly longer.

Shipping Rates

Shipping rates are calculated at checkout based on your delivery address, package weight, and shipping method selected.

From time to time we may offer free shipping promotions, which will be clearly displayed on our website.

Estimated Delivery Times

After your order has shipped, estimated delivery times are:

  • Standard Shipping (U.S.): 3–7 business days

  • Expedited Shipping: 2–3 business days (when available)

Delivery times are estimates only and are not guaranteed.

Order Tracking

Once your order ships, you will receive a confirmation email containing your tracking number. Tracking information may take up to 24 hours to update after the shipping label is created.

Shipping Carriers

We primarily ship using trusted carriers such as USPS, UPS, and FedEx. The carrier is selected based on the destination, package size, and the fastest available service.

Incorrect Shipping Address

Please verify your shipping address before placing your order.

Flock Around is not responsible for packages shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately. Once an order has shipped, we cannot guarantee that the address can be changed.

Lost, Stolen, or Delayed Packages

Once a package has been accepted by the shipping carrier, it becomes the carrier's responsibility.

If your package is marked as delivered but cannot be located, please:

  • Check around your property.

  • Ask neighbors or household members.

  • Contact the shipping carrier directly.

If you still need assistance, contact us and we'll do our best to help.

Flock Around is not responsible for delays caused by weather, natural disasters, carrier disruptions, or other events beyond our control.

Damaged Items

If your order arrives damaged, please contact us within 5 days of delivery.

Include:

  • Your order number

  • Photos of the damaged item

  • Photos of the shipping packaging

We'll work quickly to resolve the issue.

International Shipping

At this time, we primarily ship within the United States.

If international shipping becomes available, customers are responsible for any applicable customs duties, taxes, or import fees required by their country.

Questions

If you have any questions regarding your shipment, please contact us through our Contact page or by email.

Thank you for supporting Flock Around. We appreciate your business and look forward to getting your order to you.